At Dewyor, every order is handcrafted with care. Because of the custom nature of our products, shipping times and policies are designed to reflect both quality and transparency.
🚚 Processing Time
- All orders are made-to-order and may take 5–15 business days for production before shipping.
- Custom embroidery or personalized items may take slightly longer depending on complexity and order volume.
🌍 Shipping Locations
We currently ship to:
- India (Domestic)
- Selected International Countries, including the USA, UK, EU, Canada, and others.
If your country is not listed at checkout, please email us at hello@dewyor.com for assistance.
📦 Shipping Charges
Shipping fees are calculated at checkout based on:
- Destination country
- Order weight and size
- Courier partner rates
We may offer free or discounted shipping on special promotions.
⏱️ Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| India | 5–7 business days |
| USA / Canada | 8–15 business days |
| UK / EU | 8–14 business days |
| Other Intl. | 10–20 business days |
Delays may occur due to customs clearance, local courier issues, or peak seasons.
✈️ International Shipping Notes
- Customs duties, VAT, or import taxes (if applicable) are the responsibility of the buyer.
- We do not guarantee delivery times for international orders due to third-party courier control.
📦 Order Tracking
Once your order ships, you will receive a tracking link via email. Please allow up to 24 hours for the tracking to update.
✈️ International Shipping Notes
- Customs duties, VAT, or import taxes (if applicable) are the responsibility of the buyer.
- We do not guarantee delivery times for international orders due to third-party courier control.
📦 Order Tracking
Once your order ships, you will receive a tracking link via email. Please allow up to 24 hours for the tracking to update.
❗ Incorrect Address Disclaimer
It is your responsibility to ensure that the shipping address provided is correct. We are not responsible for:
- Packages delivered to the wrong address due to input errors
- Additional shipping charges due to address changes after dispatch
📸 Proof of Delivery
We recommend recording an unboxing video from the moment the parcel is opened, in case you need to report:
- A damaged product
- A missing item
- A customization issue
This helps us process refunds or replacements efficiently.
🛑 Lost, Delayed, or Stolen Packages
Dewyor is not liable for:
- Delays caused by courier partners, customs, or natural events
- Lost or stolen packages after marked as “Delivered”
However, we’ll do our best to support you in resolving any shipping issues. Please contact us at hello@dewyor.com within 48 hours of your expected delivery date.
📬 Contact Us
For any shipping-related questions, reach out to:
Email: hello@dewyor.com
Website: www.dewyor.com