Welcome to Dewyor. By using our website, browsing our products, or making a purchase, you agree to the following terms and conditions. Please read them carefully.
1. Overview
These Terms govern your use of the website www.dewyor.com and your relationship with Dewyor (“we”, “us”, or “our”). By accessing or using this website, you agree to comply with these Terms and our policies.
2. Products
- All our products are handcrafted and often made-to-order, including custom embroidery.
- Slight variations in color, design, or size are natural and not considered defects.
- Custom/personalized products are non-returnable and non-refundable unless they are damaged or incorrect.
3. Ordering and Payment
- All orders must be paid in full before processing begins.
- We accept secure payments via trusted third-party gateways such as Stripe and PayPal.
- We reserve the right to cancel or refuse any order at our discretion.
4. Shipping
- Orders are shipped based on the timelines mentioned in our Shipping Policy.
- We are not liable for delays caused by courier services, customs, or incorrect address details provided by the customer.
- International customers are responsible for any customs duties or taxes incurred.
5. Returns & Refunds
- We only accept returns for defective, damaged, or incorrect items, reported within 48 hours of delivery.
- A valid unboxing video is required as proof for any claims.
- Please review our full Refund & Return Policy for details.
6. Use of Website
You agree not to:
- Use the site for unlawful purposes
- Attempt to gain unauthorized access to any part of the website
- Reproduce, duplicate, copy, sell, or exploit any portion of the site without written permission
7. Intellectual Property
All content on this website — including product images, branding, logos, designs, and text — is the intellectual property of Dewyor. It may not be copied or reused without written consent.
8. Third-Party Services
Our website may link to or use services like Google Analytics, Facebook Pixel, Stripe, etc.
These third parties have their own terms and privacy practices, which we do not control.
9. Limitation of Liability
We are not liable for:
- Any indirect or consequential damages
- Losses due to courier delays, address errors, or misuse of products
- Technical issues or interruptions of our website
You agree to use the site and make purchases at your own risk.
10. Governing Law
These Terms are governed by and construed under the laws of [Insert Country/State, e.g., India], without regard to conflict of law principles.
11. Changes to Terms
We may update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the site after changes constitutes acceptance.
12. Contact Us
For questions about these Terms, please contact:
Dewyor Customer Support
Email: hello@dewyor.com
Website: www.dewyor.com